Welcome to the Robert Oliver Children’s Furniture Store. We are committed to providing every customer with a safe and satisfactory shopping experience. Even though we are currently clearing out inventory at a loss due to long-term operating losses, we still take every order and after-sales service seriously.

To protect your shopping rights, please see the following instructions regarding returns and refunds:

I. Return Application Time
Customers can apply for returns within 30 days of receiving the goods.

 Return Period: Within 30 days of signing for receipt

 Opened items are also eligible for return.

 Returns will be prioritized for items with quality issues, shipping damage, or discrepancies with the order.

To ensure a smoother return process, please retain the product packaging and order information.

II. Refund Arrival Time
After receiving the returned goods and approving the return:

 Refund Processing Time: Approximately 3 days

Refunds will be processed via the original payment method. Arrival times may vary slightly depending on the payment platform.

III. Logistics and Shipping Instructions
All goods are shipped directly from our US warehouse:

 Shipping Location: USA

 Order Processing Time: Same day

 Shipping Time: Approximately 2 days

Due to the current clearance sale, some items have limited stock. Orders will be shipped in the order of payment.

IV. Return Policy for Opened Goods

To give customers greater peace of mind, we support returns after opening.

Even if the item has been opened, as long as there is no serious damage caused by the customer, you can still contact customer service to apply for a return. We hope every customer can have a more worry-free shopping experience.

V. The following situations may affect return processing

Full refunds may not be possible in the following situations:

 Item is damaged by the customer

 Item accessories are severely missing

 Return application period has expired

 Malicious returns or abnormal order behavior

In case of special circumstances, please contact customer service promptly for assistance.

VI. Return Process

1. Contact customer service to submit a return request.
2. Provide your order number and product photos.
3. Customer service will review and send you the return address.
4. Customer sends the product back.
5. Warehouse will arrange a refund after confirming receipt.

VII. Return Address and Contact Information

For returns or after-sales inquiries, please contact us via:

Email: robert@cozykidcorner.shop
Phone: 5416402152

Address: 427 Diablock, Hazard, OR, 41701

Please note that warehouse inventory may be adjusted; please do not return items without prior confirmation.

Thank you for your support and understanding of Robert Oliver. Even during our clearance sale, we strive to provide every customer with responsible after-sales service.